Contact trimu
We’re here to help.
To ensure your enquiry is handled quickly and by the right team, please select the most relevant option below.
Customer Support
For help with orders, prescriptions, your account, or general questions.
Email: [email protected]
Response time: Typically within 24 hours (Monday–Friday)
Billing & Payments
For questions about payments, refunds, or invoices.
Email: [email protected]
For finance teams / suppliers: [email protected]
Clinical & Patient Enquiries
For questions relating to your treatment, prescriptions, or clinical guidance.
Email: [email protected]
Please note: If you are experiencing a medical emergency, contact NHS 111 or dial 999 immediately.
Data Protection & Privacy
For all data-related enquiries, including access requests, corrections, or deletion of your personal data, in accordance with the General Data Protection Regulation.
Email: [email protected]
Alternative: [email protected]
Security & Vulnerability Reporting
If you believe you have discovered a security vulnerability or issue within Trimu, please report it responsibly.
Email: [email protected]
We take security seriously and appreciate responsible disclosure.
Safeguarding & Patient Safety
If you have concerns about patient safety, wellbeing, or safeguarding matters, please contact us confidentially.
Email: [email protected]
Partnerships & Business Enquiries
For partnerships, supplier relationships, or business opportunities.
Email: [email protected]
Press & Media
For press enquiries, interviews, or media requests.
Email: [email protected]
Careers
Interested in working with us?
Email: [email protected]
Legal Enquiries
For formal legal correspondence or notices.
Email: [email protected]
Our Commitment
We aim to respond to all enquiries as quickly as possible.
For sensitive matters such as privacy, safeguarding, or security, your enquiry will be handled with the highest level of confidentiality and care.
